As a supplier, you can acknowledge orders created on Zeemart to give your customers an extra peace of mind by notifying them that you've received their orders. This is an optional step - orders will remain in "Placed" status even if you do not acknowledge them.
There are two ways to acknowledge orders:
You can do this even if you are not already a Zeemart user. Simply click the 'Acknowledge order' button at the bottom of the order email, and you're done! A confirmation page will be displayed to you and the customer will be notified via their Zeemart mobile app.
There are two ways to acknowledge orders on the Supplier Hub:
In the 'Orders' page, select Actions > Acknowledge order. Once you've done this, the order will display a green tick next to its order number.
You can also click on the Acknowledge order button in the order detail page. Once you've done this, the order will display a green label next to its order number.