My Orders

Order-related questions or concerns

Paranthaman avatar Zeemart Ops Team avatar Customer Service avatar
43 articles in this collection
Written by Paranthaman, Zeemart Ops Team, and Customer Service
Place orders

Order types

How to place an order, repeat a previous order or order for a whole week?
Customer Service avatar
Written by Customer Service
Updated over a week ago

New order

How to place a new order?
Zeemart Ops Team avatar
Written by Zeemart Ops Team
Updated over a week ago

Repeat an order

Save time by repeating a previous order or even combining a few previous orders.
Customer Service avatar
Written by Customer Service
Updated over a week ago

Approving orders

How do I approve orders from my colleagues?
Zeemart Ops Team avatar
Written by Zeemart Ops Team
Updated over a week ago

Bulk order (Weekly)

How to create a bulk order across all your suppliers for the upcoming week?
Customer Service avatar
Written by Customer Service
Updated over a week ago

Recurring orders

How to create, edit and delete standing orders.
Zeemart Ops Team avatar
Written by Zeemart Ops Team
Updated over a week ago

Draft orders

How to create and save a draft order?
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Using promo codes in orders

How to find or enter promo codes when ordering
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Place an order for a different outlet

Have more than one outlet? Want to know how to place an order for another outlet?
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Minimum order value (MOV)

How to check if an order meets the supplier's minimum order value?
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Select another UOM for an SKU

How to order a product SKU in another UOM (if it is available)?
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Remove an SKU from a draft order

How to remove a product SKU from a draft order.
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Add notes for a product

How to add special instructions or notes for a specific product SKU
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Special requests and instructions

How to add notes to an order
Paranthaman avatar
Written by Paranthaman
Updated over a week ago
General ordering FAQs

How can I repeat an order not listed in the ‘Repeat order’ screen?

How to find an order that is not visible on the 'Repeat order' screen
Zeemart Ops Team avatar
Written by Zeemart Ops Team
Updated over a week ago

How do I view the details of an order in the ‘Repeat order’ screen?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Product details

How to see more details of a product SKU.
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

How to view the MOQ of the product and the MOV of your order

Checking the Minimum Order Quantity (MOQ) & Minimum Order Value (MOV) before placing your orders.
Zeemart Ops Team avatar
Written by Zeemart Ops Team
Updated over a week ago

Can I view or edit draft orders created by other users?

Customer Service avatar
Written by Customer Service
Updated over a week ago

Why do some orders require approval?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Can I see who are the approver(s) for my order?

Customer Service avatar
Written by Customer Service
Updated over a week ago

Can I still order if the prices shown in the supplier’s price list is different from the current actual price?

Customer Service avatar
Written by Customer Service
Updated over a week ago

How do I approve multiple orders at once?

Bulk approve orders to the same supplier
Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Is the cut off time necessary?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

How do I select another delivery date?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Why is my preferred delivery date not available for selection?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

How do I bookmark SKUs so they can be more easily found?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

How can I inform Zeemart if the prices in supplier’s price list is not accurate?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Can I specify the order quantity in decimals?

Customer Service avatar
Written by Customer Service
Updated over a week ago

How do I view activity history of orders?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

What orders are visible to me?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

Can I mark an order as Paid?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago

How do I view my order as PDF?

Paranthaman avatar
Written by Paranthaman
Updated over a week ago