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Orders (Buyers)
Orders (Buyers)
How to place orders and all order-related questions
47 articles in this collection
Written by
Paranthaman,
Zeemart Ops Team,
and
Zeemart CS
Creating orders
Order types
How to place an order, repeat a previous order or order for a whole week?
Written by
Zeemart CS
Updated over a week ago
How to place an order
How to place a new order in the buyer mobile app or the Buyer Hub
Written by
Zeemart Ops Team
Updated over a week ago
Ordering with the multi-cart checkout
How to place orders to multiple suppliers in one order session?
Written by
Zeemart Ops Team
Updated over a week ago
Draft orders
How to create and save a draft order?
Written by
Paranthaman
Updated over a week ago
Repeat an order
Save time by repeating a previous order or even combining a few previous orders.
Written by
Zeemart CS
Updated over a week ago
Approving orders
How do I approve orders from my colleagues?
Written by
Zeemart Ops Team
Updated over a week ago
How do I approve multiple orders at once?
Bulk approve orders to the same supplier
Written by
Paranthaman
Updated over a week ago
Filter and view orders
How to filter orders by date range, order status, delivery location and/ or supplier
Written by
Paranthaman
Updated over a week ago
Creating recurring orders
How to create standing orders.
Written by
Zeemart Ops Team
Updated over a week ago
Bulk order (Weekly)
How to create a bulk order across all your suppliers for the upcoming week?
Written by
Zeemart CS
Updated over a week ago
View and manage existing recurring orders
How to edit and delete standing orders.
Written by
Zeemart Ops Team
Updated over a week ago
Using promo codes in orders
How to find or enter promo codes when ordering
Written by
Paranthaman
Updated over a week ago
Place an order for a different outlet
Have more than one outlet? Want to know how to place an order for another outlet?
Written by
Paranthaman
Updated over a week ago
How do I select another delivery date?
Written by
Paranthaman
Updated over a week ago
Minimum order value (MOV)
How to check if an order meets the supplier's minimum order value?
Written by
Paranthaman
Updated over a week ago
Select another UOM for an SKU
How to order a product SKU in another UOM (if it is available)?
Written by
Paranthaman
Updated over a week ago
Remove an SKU from a draft order
How to remove a product SKU from a draft order.
Written by
Paranthaman
Updated over a week ago
Can I view or edit draft orders created by other users?
Written by
Zeemart CS
Updated over a week ago
Add notes for a product
How to add special instructions or notes for a specific product SKU
Written by
Paranthaman
Updated over a week ago
Special requests and instructions
How to add notes to an order
Written by
Paranthaman
Updated over a week ago
Edit or cancel placed orders
Amend order
How to amend an order if you want to add or remove products
Written by
Paranthaman
Updated over a week ago
Cancel order
How to cancel an order
Written by
Zeemart Ops Team
Updated over a week ago
Why can’t I cancel some orders?
Written by
Paranthaman
Updated over a week ago
Order statuses and notifications
Order notification
Who receives a copy of the order confirmation email
Written by
Zeemart Ops Team
Updated over a week ago
Order status
How to check if the supplier received an order notification by e-mail, WhatsApp, or SMS, or have acknowledged an order.
Written by
Zeemart Ops Team
Updated over a week ago
Can I mark an order as Paid?
Written by
Paranthaman
Updated over a week ago
Order confirmation email to others
How to send a copy of the order confirmation email to others automatically
Written by
Paranthaman
Updated over a week ago
Order and delivery-related concerns
Supplier hasn’t received the order
How to check if the order email/ SMS was sent to the supplier
Written by
Paranthaman
Updated over a week ago
Incorrect product price
How to update the price of a product in the supplier’s price list
Written by
Zeemart CS
Updated over a week ago
How can I inform Zeemart if the prices in supplier’s price list is not accurate?
Written by
Paranthaman
Updated over a week ago
Can I still order if the prices shown in the supplier’s price list are different from the current actual price?
Written by
Zeemart CS
Updated over a week ago
General ordering FAQs
Why do some orders require approval?
Written by
Paranthaman
Updated over a week ago
Why is my preferred delivery date not available for selection?
Written by
Paranthaman
Updated over a week ago
Ordering from the Essentials tab
Cheaper price, wider selection, more transparency.
Written by
Zeemart Ops Team
Updated over a week ago
How can I repeat an order not listed in the ‘Repeat order’ screen?
How to find an order that is not visible on the 'Repeat order' screen
Written by
Zeemart Ops Team
Updated over a week ago
How do I view the details of an order in the ‘Repeat order’ screen?
Written by
Paranthaman
Updated over a week ago
How to view product details
How to see more details of a product SKU.
Written by
Paranthaman
Updated over a week ago
How to view the MOQ of the product and the MOV of your order
Checking the Minimum Order Quantity (MOQ) & Minimum Order Value (MOV) before placing your orders.
Written by
Zeemart Ops Team
Updated over a week ago
Can I see who are the approver(s) for my order?
Written by
Zeemart CS
Updated over a week ago
How do I bookmark SKUs so they can be more easily found?
Written by
Paranthaman
Updated over a week ago
How do I view order settings?
Viewing settings such as order cut off time and who should receive your orders
Written by
Zeemart Ops Team
Updated over a week ago
Edit order settings
Change who should receive order notifications, cut off times, order minimums
Written by
Zeemart Ops Team
Updated over a week ago
Is the cut off time necessary?
Written by
Paranthaman
Updated over a week ago
Can I specify the order quantity in decimals?
Written by
Zeemart CS
Updated over a week ago
How do I view activity history of orders?
Written by
Paranthaman
Updated over a week ago
What orders are visible to me?
Written by
Paranthaman
Updated over a week ago
How do I view my order as PDF?
Written by
Paranthaman
Updated over a week ago