Orders (Buyers)

Order types

How to place an order, repeat a previous order or order for a whole week?

Written by Zeemart CS
Updated over a week ago

How to place an order

How to place a new order in the buyer mobile app or the Buyer Hub

Written by Zeemart Ops Team
Updated over a week ago

Ordering with the multi-cart checkout

How to place orders to multiple suppliers in one order session?

Written by Zeemart Ops Team
Updated over a week ago

Draft orders

How to create and save a draft order?

Written by Paranthaman
Updated over a week ago

Repeat an order

Save time by repeating a previous order or even combining a few previous orders.

Written by Zeemart CS
Updated over a week ago

Approving orders

How do I approve orders from my colleagues?

Written by Zeemart Ops Team
Updated over a week ago

How do I approve multiple orders at once?

Bulk approve orders to the same supplier

Written by Paranthaman
Updated over a week ago

Filter and view orders

How to filter orders by date range, order status, delivery location and/ or supplier

Written by Paranthaman
Updated over a week ago

Creating recurring orders

How to create standing orders.

Written by Zeemart Ops Team
Updated over a week ago

Bulk order (Weekly)

How to create a bulk order across all your suppliers for the upcoming week?

Written by Zeemart CS
Updated over a week ago

View and manage existing recurring orders

How to edit and delete standing orders.

Written by Zeemart Ops Team
Updated over a week ago

Using promo codes in orders

How to find or enter promo codes when ordering

Written by Paranthaman
Updated over a week ago

Place an order for a different outlet

Have more than one outlet? Want to know how to place an order for another outlet?

Written by Paranthaman
Updated over a week ago

How do I select another delivery date?

Written by Paranthaman
Updated over a week ago

Minimum order value (MOV)

How to check if an order meets the supplier's minimum order value?

Written by Paranthaman
Updated over a week ago

Select another UOM for an SKU

How to order a product SKU in another UOM (if it is available)?

Written by Paranthaman
Updated over a week ago

Remove an SKU from a draft order

How to remove a product SKU from a draft order.

Written by Paranthaman
Updated over a week ago

Can I view or edit draft orders created by other users?

Written by Zeemart CS
Updated over a week ago

Add notes for a product

How to add special instructions or notes for a specific product SKU

Written by Paranthaman
Updated over a week ago

Special requests and instructions

How to add notes to an order

Written by Paranthaman
Updated over a week ago

Amend order

How to amend an order if you want to add or remove products

Written by Paranthaman
Updated over a week ago

Cancel order

How to cancel an order

Written by Zeemart Ops Team
Updated over a week ago

Why can’t I cancel some orders?

Written by Paranthaman
Updated over a week ago

Order notification

Who receives a copy of the order confirmation email

Written by Zeemart Ops Team
Updated over a week ago

Order status

How to check if the supplier received an order notification by e-mail, WhatsApp, or SMS, or have acknowledged an order.

Written by Zeemart Ops Team
Updated over a week ago

Can I mark an order as Paid?

Written by Paranthaman
Updated over a week ago

Order confirmation email to others

How to send a copy of the order confirmation email to others automatically

Written by Paranthaman
Updated over a week ago

Supplier hasn’t received the order

How to check if the order email/ SMS was sent to the supplier

Written by Paranthaman
Updated over a week ago

Incorrect product price

How to update the price of a product in the supplier’s price list

Written by Zeemart CS
Updated over a week ago

How can I inform Zeemart if the prices in supplier’s price list is not accurate?

Written by Paranthaman
Updated over a week ago

Can I still order if the prices shown in the supplier’s price list are different from the current actual price?

Written by Zeemart CS
Updated over a week ago

Why do some orders require approval?

Written by Paranthaman
Updated over a week ago

Why is my preferred delivery date not available for selection?

Written by Paranthaman
Updated over a week ago

Ordering from the Essentials tab

Cheaper price, wider selection, more transparency.

Written by Zeemart Ops Team
Updated over a week ago

How can I repeat an order not listed in the ‘Repeat order’ screen?

How to find an order that is not visible on the 'Repeat order' screen

Written by Zeemart Ops Team
Updated over a week ago

How do I view the details of an order in the ‘Repeat order’ screen?

Written by Paranthaman
Updated over a week ago

How to view product details

How to see more details of a product SKU.

Written by Paranthaman
Updated over a week ago

How to view the MOQ of the product and the MOV of your order

Checking the Minimum Order Quantity (MOQ) & Minimum Order Value (MOV) before placing your orders.

Written by Zeemart Ops Team
Updated over a week ago

Can I see who are the approver(s) for my order?

Written by Zeemart CS
Updated over a week ago

How do I bookmark SKUs so they can be more easily found?

Written by Paranthaman
Updated over a week ago

How do I view order settings?

Viewing settings such as order cut off time and who should receive your orders

Written by Zeemart Ops Team
Updated over a week ago

Edit order settings

Change who should receive order notifications, cut off times, order minimums

Written by Zeemart Ops Team
Updated over a week ago

Is the cut off time necessary?

Written by Paranthaman
Updated over a week ago

Can I specify the order quantity in decimals?

Written by Zeemart CS
Updated over a week ago

How do I view activity history of orders?

Written by Paranthaman
Updated over a week ago

What orders are visible to me?

Written by Paranthaman
Updated over a week ago

How do I view my order as PDF?

Written by Paranthaman
Updated over a week ago